Refund & Cancellation Policy

This Refund & Cancellation Policy (the “Policy”) explains when and how you can cancel a purchase and request a refund on Super Performance Stocks (the “Platform”, “we”, “us”, “our”), an online stock-market education and research platform operated as a sole proprietorship by Ankit Prajapati from B-209, Sai Shivamrut Bldg, Talav Road, Bhayandar East, Thane, Maharashtra 401105, India. It applies to all paid products and services offered at superperformancestocks.com and forms part of our Terms of Service.

Because our products are digital educational goods that are delivered instantly and consumed online, the rights below are deliberately specific. They are designed to be fair to genuine learners while preventing misuse such as buying, downloading or watching content and then asking for the money back. Please read this Policy before you pay.

1. What we sell (and what we don’t)

Super Performance Stocks sells access to stock-market education and research — written lessons, recorded video courses, live teaching cohorts and a members’ research desk focused on momentum and growth-stock methods. We do not sell tips, buy/sell/hold calls, target prices, model portfolios, or any promise of profit or returns. We are not a SEBI-registered Investment Adviser or Research Analyst. This Policy therefore covers refunds for educational access only — there is nothing to “refund” for trading outcomes, because we never give trading advice. Any securities named in our content are historical teaching examples using price data at least three months old.

2. Free tier

Our free content and free account tier carry no charge, so there is nothing to cancel or refund. You may stop using or delete a free account at any time. Downgrading from a paid plan to the free tier does not by itself trigger a refund; the relevant paid-product rules below apply.

3. Subscriptions — the Pro Desk (monthly)

The Pro Desk is a recurring monthly subscription billed in advance for each billing period.

3.1 Cancel anytime

• You can cancel your Pro Desk subscription at any time from your account dashboard or by emailing us. Cancellation is simple and does not require a reason.
• Cancelling stops all future billing — you will not be charged again once the cancellation is processed.
• Your access continues until the end of the period you have already paid for. It is not cut off the moment you cancel; you keep what you paid for until that period ends.

3.2 No pro-rata refund for a partial month

Subscription fees are not refunded on a pro-rata basis. If you cancel partway through a paid month, you keep access for the remainder of that month, but we do not refund any portion of the fee for the unused days. Forgetting to cancel before a renewal date is not, on its own, grounds for a refund of that renewal.

3.3 Goodwill refund window (first payment only)

As a goodwill gesture for new members, you may request a full refund of your very first Pro Desk payment within 7 days of that first charge, provided that:

• you have not substantially consumedthe members’ content during those 7 days (for example, you have not downloaded gated material, worked through the bulk of the desk’s lessons, or attended a members’ live session); and
• you make the request within the 7-day window from the date of your first payment.

This goodwill window applies once per member, to the first payment only. It does not apply to subsequent renewals, to members who have previously cancelled and rejoined, or where usage shows the content has already been substantially accessed. If a goodwill refund is approved, your Pro Desk access is revoked immediately upon refund.

“Substantially consumed” is assessed reasonably and in good faith from access and download logs. A quick look around to see whether the desk is right for you will not disqualify you.

4. One-time recorded courses

Recorded video courses are one-time purchases delivered to you immediately on payment.

• You may request a refund within 7 days of purchase only if you have accessed less than approximately 20% of the course content (measured by lessons or runtime viewed/downloaded).
• Once you have accessed 20% or more of the content, or once the 7-day window has passed — whichever happens first — the purchase is final and all sales are final, because the digital goods have been delivered and consumed.
• Where a refund is approved, your access to that course is revoked, and you must stop using and delete any downloaded materials.

5. Live cohorts

Live cohorts are time-boxed teaching programmes with a fixed start date and a limited number of seats. Because a confirmed seat takes a place that another learner could have taken, refund rights for cohorts are tied to clear cut-offs.

• Full refund if you cancel up to 48 hours before the cohort start time.
• No refund once the cohort has started, or once the second live session has begun — whichever comes first — as live teaching time, materials and seat allocation have already been delivered.
• If we cancel or materially reschedule a cohort and you cannot attend the new dates, you may choose a full refund or a transfer to the next cohort.

Pilot / early cohorts: a cohort may be expressly run as a pilotat a reduced price while the curriculum is being refined. Pilot cohorts are sold “as-is” and, once started, are non-refundable; this will be stated clearly on the checkout page before you pay.

6. How to request a refund

To request a refund, email support@mymoonshot.in from the email address linked to your account, with:

• your registered name and account email;
• the product purchased (Pro Desk, the course name, or the cohort name);
• your order / payment reference number and the date of payment; and
• a brief reason for the request.

You may also reach us on WhatsApp at +91 72089 51266 to track a request, but the refund request itself must be confirmed by email so we have a clear record. We aim to acknowledge every request within 2–3 business days.

7. Processing timeline

Once a refund is approved, we initiate it to your original payment method (the card, UPI, netbanking or wallet you paid with). Approved refunds are typically processed within 7–10 business days. The time it then takes for the money to appear in your account depends on your bank or payment provider and is outside our control. Refunds cannot be redirected to a different account or payment instrument from the one used for the original purchase.

8. No refunds for Terms violations

Refunds are not available where your access has been suspended or terminated for a breach of our Terms of Service — including sharing your login, redistributing or reselling our content, scraping the Platform, abusive conduct, fraud or chargeback abuse. In such cases any remaining access may be revoked without a refund.

9. Chargebacks — please contact us first

If you believe a charge is wrong, please email us first at support@mymoonshot.in. Almost every billing issue can be resolved quickly and directly. Raising a bank chargeback or payment dispute before contacting us — especially on content you have already accessed — delays resolution and may lead to suspension of your account pending the dispute. Filing a chargeback does not override the eligibility rules in this Policy.

10. GST treatment on refunds

We are not currently registered for GST (our turnover is below the applicable threshold), so our present prices are charged without GST. Once we are GST-registered, prices will be shown inclusive of GST, and where a refund is approved it will be processed on the amount actually paid, with any GST component handled in accordance with prevailing GST law and our tax filings at that time.

11. Governing law

This Policy is governed by the laws of India. Any dispute relating to a refund or cancellation is subject to the exclusive jurisdiction of the courts at Mumbai / Thane, Maharashtra. This Policy should be read together with our Terms of Service, Privacy Policy and Disclaimer.

12. Changes to this Policy

We may update this Policy from time to time. The version that applies to your purchase is the one published on this page at the time you paid. Material changes will be reflected in the “Last updated” date above.

13. Contact

Questions about a refund or cancellation? Email support@mymoonshot.in or message us on WhatsApp at +91 72089 51266. Registered address: B-209, Sai Shivamrut Bldg, Talav Road, Bhayandar East, Thane, Maharashtra 401105, India.